Policies & FAQ
The policies that keep our shared servers fast and fair for everyone, plus answers to the questions we hear most often. Start here if you are wondering how backups, resource limits, or acceptable use work on your account.
Frequently Asked Questions
Quick answers to common questions about logging in, domains, SSL, email, installs, and getting help.
Backup Policy
How our automatic daily backups work, why they are not a substitute for your own, and how to request a restore.
Disk & Resource Limits Policy
What plan limits apply, why they are enforced, and how to resolve an overage by trimming usage or upgrading.
Acceptable Use
A plain-language summary of what is and is not allowed on our shared servers.