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Managing Services

All of your active hosting plans, domains, SSL certificates, and add-ons live in Services → My Services. From there you can upgrade, downgrade, change billing cycle, toggle auto-renewal, or cancel.

Viewing Your Services

  1. Log into the Client Area.
  2. Click the Services tile on the dashboard, or open Services → My Services from the top menu.
  3. The list shows every service on your account with its product, recurring price, next due date, and status (Active, Pending, Suspended, Terminated, Cancelled).

Each active row has quick-action buttons for cPanel and Webmail. Click the service itself (or any row) to see its full details, usage stats, and management options.

Upgrading or Downgrading a Plan

If you need more disk, bandwidth, or features, you can upgrade in-place without losing any data.

  1. Click the service you want to change.
  2. In the sidebar, click Upgrade/Downgrade Options.
  3. Choose your new plan. Pricing will be prorated against the time remaining on your current cycle.
  4. Click Choose Product and review the prorated invoice.
  5. Once paid, the upgrade applies within a few minutes. Your data, domains, and email accounts are not affected.
Note Downgrading is allowed if your current usage (disk, mailboxes, databases, addons) fits within the new plan's limits. If it does not, the change will be rejected and you will be prompted to reduce usage first.

Changing the Billing Cycle

You can switch a service between monthly, quarterly, semi-annual, annual, and biennial cycles. Longer cycles are usually discounted.

  1. Click the service you want to change.
  2. Open a support ticket requesting the new cycle. Include the service domain and your preferred cycle.
  3. Our billing team will adjust the cycle and issue a prorated invoice if applicable.

Per-Service Auto-Renewal

You can disable auto-renewal for a single service without affecting your overall account setting:

  1. Click the service.
  2. In the sidebar, click Disable Auto Renew (or Enable Auto Renew if it is currently off).
Heads up If you disable auto-renewal for a service that uses an annual or longer cycle, make sure your contact email is current. The renewal reminders are your only warning before suspension.

Cancelling a Service

If you no longer need a service, you can request cancellation:

  1. Click the service you want to cancel.
  2. In the sidebar, click Request Cancellation.
  3. Choose either End of Billing Period (the service stays active until your paid period ends) or Immediate (the service ends today).
  4. Optionally enter a reason. This helps us improve, and your answer never affects whether the cancellation is processed.
  5. Click Request Cancellation.
Important Immediate cancellation deletes all hosting data within 24 hours. If you want to keep a backup of your files, databases, or emails, do that before requesting immediate cancellation. See Backups & Restore.

Reactivating a Cancelled Service

If you cancelled a service and want it back:

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