Invoices & Payments

All of your invoices, payments, and receipts live in the Client Area. This guide explains how to find an invoice, pay it, download a PDF for your records, and understand when the next one will be generated.

Viewing Your Invoices

1. Log into the Client Area.
2. Click the Invoices tile on the dashboard (it shows your unpaid balance at a glance), or open the Billing menu and choose My Invoices.
3. The list shows every invoice on your account with its status (Unpaid, Paid, Cancelled, Refunded) and total.
4. Click any invoice to see line items, taxes, and payment history.

Paying an Invoice

To pay an open invoice:

1. Open the invoice as above.
2. Click Pay Now.
3. Choose a saved payment method, or enter a new credit card.
4. Click Submit Payment. The page will refresh and the invoice status will change to Paid.

Downloading a Receipt or PDF Invoice

Every invoice can be downloaded as a PDF for your records:

1. Open the invoice.
2. Click Download at the top of the invoice page.
3. The PDF includes the full line items, totals, taxes, and payment status. It is suitable for expense reports and tax filings.

Understanding Your Billing Cycle

Hosting services renew on a fixed cycle (monthly, quarterly, semi-annual, annual, or biennial, depending on what you signed up for). Here is how the cycle works:

• Invoice generation — A renewal invoice is generated 14 days before your service due date.
• First reminder email — Sent the same day the invoice is created.
• Second reminder email — Sent 7 days before the due date.
• Final reminder email — Sent 1 day before the due date.
• Due date — If unpaid, the service enters a grace period. We do not suspend immediately.
• Suspension — If still unpaid, the service is suspended several days after the due date. Data is preserved.
• Termination — If still unpaid after a further grace period, the service may be terminated and data removed.

Past-Due or Suspended?

If your service is suspended for non-payment:

1. Log into the Client Area and pay the open invoice as described above.
2. Suspension is lifted automatically within a few minutes of payment.
3. If you do not see the service come back online within 15 minutes, open a support ticket.

Refunds & Credit

If a payment needs to be refunded, or you have credit on your account from an overpayment:

• Account credit automatically applies to your next invoice. You can also explicitly apply it from the invoice page.
• Refunds are issued back to the original payment method. Open a support ticket to request one. See our refund policy for eligibility.

Related

• Payment Methods — add, remove, or change cards.
• Managing Services — cancel a service so renewal invoices stop generating.
• Support Tickets — ask billing or technical questions.