Backup Policy

We keep automatic daily backups of every account as a courtesy, but they are a safety net — not a replacement for keeping your own copies. Here is exactly what we retain, what you are responsible for, and how to ask us to restore something.

What we back up automatically

Ultra Web Hosting runs automatic daily backups of all hosting accounts on our servers. These backups are retained for 7 days on a rolling basis, so on any given day you have roughly the last week to work from. They exist as a disaster-recovery convenience, to help you and us recover quickly from an accidental deletion, a bad update, or a server-level problem.

Warning Automatic daily backups are a convenience, not a guarantee, and they are not a substitute for keeping your own backups. Retention is limited to 7 days, so anything you need to recover from further back than a week may no longer be available. Please do not rely on our backups as your only copy of your data.

What you are responsible for

You are responsible for maintaining your own regular backups of your website, databases, and email. This is standard practice for all hosting and it protects you if you need to go back further than our 7-day window, or if you simply want a copy that lives somewhere other than our servers.

The safest approach is to keep a recent copy off-site — on your own computer or in a cloud storage service — so that your data survives even if something happens to the server. cPanel gives you all the tools you need to create and download these copies yourself.

Tip A good rhythm is to generate a full account backup periodically, store it in your account for convenience, and download a copy off-site. Before any major change (updating plugins, a theme, or running a migration), download a quick database backup first. See Backups & Restore for step-by-step instructions.

How to request a restore

If you need us to restore something from a server-side backup, open a support ticket. Full-account restores are performed by our support team on request. To help us act quickly, include:

Your domain name or cPanel username, so we can find the right account.
What you need restored — specific files, a particular database, email, or the full account.
The date you want to restore from (remember, our retention is the last 7 days).

We will confirm the details with you before overwriting anything, so a restore never replaces your current data without your go-ahead.

Best practice: keep your own copies

The most reliable setup combines both layers. Let our automatic daily backups be the quick safety net for recent mistakes, and keep your own regular backups for everything else. Store a copy in your account so it is easy to reach, and download it off-site so it is truly independent of the server.

For the exact steps to create full and partial backups, download them, and restore partial backups yourself, see Backups & Restore.