Account Details & Login

Your Client Area account is the master account for billing, services, and support. This guide covers updating your contact info, changing your password, turning on two-factor authentication, and adding sub-account contacts so other people can work with us on your behalf.

Updating Your Contact Information

1. Log into the Client Area.
2. Click your name in the top right and choose Account Details.
3. Update name, email, phone, company, and billing address.
4. Click Save Changes.

Changing Your Client Area Password

1. Click your name in the top right and choose Change Password.
2. Enter your current password and your new password twice.
3. Click Save Changes.

This password controls access to the Client Area only. It is separate from your cPanel password (which is for your hosting control panel) and from your email account passwords.

Two-Factor Authentication

Two-factor authentication (2FA) adds a six-digit code from an authenticator app to your login. We strongly recommend enabling it.

1. Click your name in the top right and choose Security Settings.
2. Under Two-Factor Authentication, click Click here to Enable.
3. Choose a 2FA method. Time-Based Tokens (with an app like Google Authenticator, Authy, 1Password, or Bitwarden) is the recommended option.
4. Scan the QR code with your authenticator app.
5. Enter the six-digit code from the app to confirm and click Submit.
6. Save the backup code that is displayed somewhere safe (password manager, printed in a drawer). If you lose your phone, this code is how you regain access without contacting us.

Email Preferences

Account-level email preferences control which categories of email you receive:

1. Open Account Details.
2. Scroll to Email Preferences.
3. Tick or untick each category: General Announcements, Product Notifications, Domain Notifications, Invoice Emails, Support Tickets.
4. Click Save Changes.

Contacts & Sub-Accounts

If multiple people in your business or family need access to your hosting account (your developer, your accountant, your business partner), add them as contacts instead of sharing your password.

1. Click your name in the top right and choose Contacts/Sub-Accounts.
2. Select Add New Contact from the dropdown.
3. Enter their name, email, phone, and (optionally) company.
4. Tick Activate Sub-Account if you want this contact to be able to log in (with their own password). Untick it if you only want them to receive certain notification emails.
5. Use the checkboxes to control which categories of emails they receive (invoices, products, support, etc.) and which permissions they have if they can log in.
6. Click Save Changes.

Common Sub-Account Permission Sets

• Developer — allow Open Support Tickets, View Products/Services, View & Modify Product Details. Leave billing and account-level permissions unchecked.
• Accountant — allow View Emails (Invoice category), View & Pay Invoices. Leave technical and account permissions unchecked.
• Co-owner — allow everything except Modify Master Account Profile. They can do almost anything, but cannot kick you out.

Forgot Your Client Area Password?

1. Go to the password reset page.
2. Enter the email address on your account.
3. Check your inbox for a reset link. Click it and choose a new password.

If you do not receive the email within a few minutes, check spam. If still nothing, open a support ticket from a different account, or contact us by phone (number is on our contact page) and we will verify your identity manually.

Related

• Password Security — choosing strong passwords and using a password manager.
• Payment Methods — cards saved on your account.
• Support Tickets — opening tickets for account changes that need manual review.