Forwarders & Aliases

Email forwarders let you automatically redirect incoming mail from one address to another, without the sender knowing. This is useful for routing mail or creating convenient aliases.

How Forwarders Work

When you create a forwarder, any email sent to the source address is automatically delivered to the destination address. The original sender sees only the source address — they have no indication that their message was forwarded.

You can forward to:

Another email account on the same domain
An external email address (e.g. a Gmail or Outlook address)
Multiple addresses at once

Creating an Email Forwarder

Log into cPanel and go to the Email section.
Click Forwarders.
Click Add Forwarder.
In the Address to Forward field, enter the username (e.g. sales). Select the domain from the dropdown.
Under Destination, select Forward to Email Address and enter the target email address.
Click Add Forwarder to save.

Note You do not need to create an email account for the forwarding address. The forwarder works independently. However, if you want to both receive mail in a local mailbox and forward a copy, create the email account first, then set up the forwarder.

Forwarding to Multiple Addresses

To forward one address to several destinations, simply create multiple forwarders for the same source address. For example, you can forward info@yourdomain.com to both alice@gmail.com and bob@gmail.com by creating two separate forwarder rules.

Creating a Domain-Level Forwarder (Catch-All)

A domain-level forwarder redirects all email sent to your domain (that does not match an existing account or forwarder) to a single address. This is sometimes called a catch-all.

In cPanel, go to Forwarders.
Under Create a Domain Forwarder, click Add Domain Forwarder.
Select the domain and enter the destination address.
Click Add Domain Forwarder.

Warning Catch-all forwarders can attract large amounts of spam, since any random address at your domain will be accepted. Use this feature only if you have a specific need for it, and consider enabling spam filtering on the destination mailbox.

Deleting a Forwarder

In cPanel, go to Forwarders.
Find the forwarder in the list.
Click Delete next to it and confirm.

Common Use Cases

Department aliases — Create sales@, support@, or billing@ forwarders that redirect to the team members who handle those functions.
Consolidating mailboxes — Forward multiple addresses to a single Gmail or Outlook inbox so you only need to check one place.
Temporary addresses — Create a forwarder for a campaign or event (e.g. promo@yourdomain.com) and delete it when no longer needed.
Domain migration — Forward all mail from an old domain to accounts on your new domain during the transition period.