cPanel Metrics & Stats

cPanel ships with a set of built-in traffic and diagnostic tools grouped under the Metrics section. They are handy for a quick look at recent activity, errors, and resource usage — and they cost you nothing to run. This page walks through each tool and explains how to read it.

Finding the Metrics Section

Log into cPanel and scroll to the Metrics section on the home screen. You will find the following tools:

Visitors — the most recent hits recorded for a domain.
Errors — the latest error-log entries from your site.
Bandwidth — how much data your account has transferred.
Raw Access — downloadable copies of the raw web-server logs.
AWStats — a graphical summary of visitors, pages, and referrers.
Webalizer — an alternative graphical traffic report.

Note The cPanel Metrics tools are historical, not real-time. AWStats and Webalizer are generated from your server logs on a schedule (typically once or twice a day), so the current day is usually incomplete and today's numbers will keep changing until the next processing run.

Visitors

The Visitors tool shows the most recent requests logged for a selected domain — the visiting IP address, the URL requested, the time, the referrer, and the browser (user agent). Click the magnifying-glass icon next to a domain to view its latest hits.

This is a good tool for spotting what is happening on your site right now, such as which page a visitor just loaded or which bot is crawling you. It shows only a limited window of the newest entries, so it is a live snapshot rather than a long-term report.

Errors

The Errors tool displays the most recent entries from your site's error log. This is one of the fastest ways to diagnose a broken page, a missing file, or a script that is failing. Look here first when a visitor reports a 500 Internal Server Error or a broken image.

Common entries you will see include missing files (File does not exist), permission problems, and PHP warnings or fatal errors. The newest messages appear at the top, so reproduce the problem and then refresh this page to catch the matching log line.

Tip The Errors tool shows only the last portion of the log. For a complete history, download the full error log from Raw Access or open it directly in the File Manager under your account's logs directory.

Bandwidth

The Bandwidth tool charts how much data your account has transferred over the day, week, month, and year, broken down by service (HTTP, mail, FTP, and more). Use it to see whether a traffic spike came from your website or from email, and to keep an eye on your monthly allowance.

For a deeper look at what counts toward bandwidth and how to reduce it, see Bandwidth & Disk Usage.

Raw Access

The Raw Access tool lets you download the unprocessed web-server access logs as compressed archives. Each line records a single request — the IP address, timestamp, requested URL, response code, bytes sent, referrer, and user agent.

Raw logs are the source of truth for what actually reached your server. They are ideal when you want to analyse traffic with your own tools, investigate an attack, or confirm exactly what a search engine or bot requested. You can enable archiving so logs are retained after each month's processing rather than discarded.

AWStats & Webalizer

Both AWStats and Webalizer turn your raw logs into graphical reports — visits, unique visitors, page views, top pages, referrers, search terms, and countries. They present the same underlying log data in two different styles, so pick whichever layout you prefer.

Because they read the server logs, they can report on any traffic that reached the origin server, including bots and direct hits that a browser-based analytics tool might miss. Keep in mind that both count the current day only up to the last processing run, so recent numbers will look low until the logs are processed again.

Note Server-side stats under-report real visitors when a CDN sits in front of your site. AWStats and Webalizer only see requests that actually hit the origin server. When a CDN such as Cloudflare is enabled, it serves cached pages and assets directly to visitors, so the origin only logs cache-miss requests. Many real visits never reach your server and therefore never appear in these reports. The stats pipeline can also break quietly, leaving reports frozen or empty without any obvious error. For an accurate visitor count that is unaffected by caching or CDNs, use client-side analytics such as Google Analytics 4 — see Setting Up Google Analytics (GA4).

Choosing the Right Tool

Each Metrics tool has a job it does well:

Use Visitors and Errors for a quick, live look at what is happening and to troubleshoot problems.
Use Bandwidth to track resource usage against your plan.
Use Raw Access when you need the complete, unfiltered record of requests.
Use AWStats or Webalizer for a graphical overview of origin traffic, remembering the CDN caveat above.
Use Google Analytics 4 for trustworthy visitor counts and audience insight.

If your reports look wrong or empty and you are not sure why, open a support ticket and we will check whether the stats pipeline needs attention.